H&R Block, Inc. Consumer Complaints All Reviews

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H&R Block, Inc. Reviews

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  • H&R Block- Unprofessional and degrading!



    I went to H&R Block last year to have my taxes completed, with the understanding that they would complete my federal return for free and my state return for a small fee. The rep completed my taxes before mentioning any fees at all. When she finished my returns, she informed me the fee would be $220!! I was baffled, and explained that there was no way I could afford the fee prior to the April 15th deadline which was only 3 days away. I left H&R Block feeling awful...how was I going to get my taxes done and taken care of now? For the next 2 weeks, the rep continued to call me several... More...
    (Credit Cards, Finance, Banks)
    nmwittfoth's Picture   nmwittfoth    0 Comments   Comments
  • H & R Block Educational Credit Errors



    Last year I paid $25 for a tax return this year they charged me over $100 and my federal refund has been delayed because of an error?? What happened to the "tax experts"?? H & R Block REALLY screwed up and they should offer at least a partial refund especially to loyal customers that have been with them for years. Unbelievable that they think we'll all forget this next year. There's a petition on Change.org - let's boycott and get the news out that H &R Block does not value their customers! Their Corporate Complaint number is 800-472-5625. More...
    (Miscellaneous)
    Tickedofflady's Picture   Tickedofflady    0 Comments   Comments
  • Taxes filed wrong



    My stepmother went to H&R Block for the fourth year this year. Suddenly they wanted to charge her $210.- instead of the $ 180.- as they did previously. After she complained they reduced the fee (very arbitrarily it seems). Then for the first time in fours years they told her she had to pay taxes on her social security income although nothing had changed. She knew something was wrong and went to a free tax provider at the senior center. There they amended her return and told her she would receive taxes back as in the previous years. She went back to H&R Block to retrieve the tax fee... More...
    (Government, Civil Services, Politics)
    jenbe's Picture   jenbe    0 Comments   Comments
  • Washington DC, Horrible service and overcharged



    I am an American living in the Netherlands. I have used the 2020 K St. NW Washington DC H&R Block to file my taxes for a few years, mainly online, but recently through a tax agent in the office. I am very unhappy with the service I received from the H&R Block tax agent and office manager of the 2020 K St. NW Washington DC office, Alfred Pinkett. It has taken over 2 months to file Federal and State tax returns, and the charges totaled$435. I filed a complaint with H&R Block on March 18, 2012. I am also dissatisfied with the duration of the complaint investigation and results... More...
    (Miscellaneous)
    Tavis's Picture   Tavis    0 Comments   Comments
  • Will NEVER go to H & R Block again



    After going to H & R BLOCK for the past 15 years to file my federal, state and local return and receiveing the emerald Advance AKA "holiday loan" since that started, I was told this year that I DIDN'T qualify for the loan! I pay them over $300 ecah year in fees and I have my payroll deposited on their card and they still denied me! Due to this, I will NEVER go there again. I will give someone else my money to do it. Then when you call to discuss it, you can't reach the bank directly, only their customer service dept which is like talking to robots who don't... More...
    (Miscellaneous)
    tlsmith's Picture   tlsmith    0 Comments   Comments
  • Mislead and lied to!



    I went to H&R Block this year expecting to get the same great service i received last year. After calling the appointment line to try to get in for a Emerald Advance i was given the wrong appointment day and wrong office and when i showed up to where i thought my appointment was i was told i had no appointment scheduled there. I had asked the appointment line guy if i could just walk in and be seen and he said no i had to make a appointment and found out later that was a lie. Anyways i apply for the advance with someone who was at least 80 (not lying) and said he had not done a Emerald... More...
    (Miscellaneous)
  • Taxes



    I have been going to H&R Block for a few years now, and have had an "ok" experience...until I get home yesterday and have a letter in the mail from the IRS. I open it and it tells me I owe them over $6,000 in Federal alone. I took the letter down to the H&R Block office I did my taxes at and they told me I did not supply all of my W2's, so I pull out my copy of the return and show them I indeed DID bring everything into them. They review everything and tell me "i'm sorry, i didn't see this one". Then continued to tell me since my husband and I... More...
    (Shopping, Chain Stores)
    hmmwhatnow's Picture   hmmwhatnow    1 Comments   Comments
  • 2007 tax return messed up



    When we went to H&R Block in Memphis in 2008,me and my wife filed a 2007 tax return with them. Later we had to file a amended return with them because the Ira's that I withdraw from my accounts were not put on the original tax return right meaning that we owed back to the IRS 1200 dollars which we paid. In 2009, they found another error concerning that we should have claimed social security disability payments to my wife for the year 2007. My wife talked to the local office before it closed in April and they were supposed to take care of problem and get us back money thru the... More...
    (Credit Cards, Finance, Banks)
    Michael2007t's Picture   Michael2007t    0 Comments   Comments
  • H&R Block Customer Service The runaround



    Two years ago H&R Block missed a simple real estate tax deduction. I found out the following year that it cost me $137. A CPA who had done my taxes the following year found the mistake and charged me $30 to amend. I told H&R Block of their mistake to no avail. Here it is two years later and I still haven't received my tax money owed to me. But I am up for review according to the state. I tried contacting H&R block again to tell them the trouble they have caused me. Which has turned to deaf ears. More...
    (Credit Cards, Finance, Banks)
    Darrel's Picture   Darrel    0 Comments   Comments
  • Very Penetrating



    I must admit H&R Blocks motto, "You've Got Friends" is perfectly correct but they don't advise you the friends are like those in the ghetto. They are your est friends til the end and then they stick it to you dry!!! My returns over the past few years have averaged about 70 bucks to include itemizing but this year the total was $142.00 w/o itemizing. The cost of the forms for Federal and the State of CO were almost $100.00. I believe, before a return is calculated H&R Block should be required to disclose how much the base fee is. Yes, I asked that they say... More...
    (Credit Cards, Finance, Banks)
    PuckerFactor's Picture   PuckerFactor    0 Comments   Comments
  • Horrible experience



    I just received a letter from the IRS regarding my taxes from last year. It appears there is a mistake and I owe an additional 1500.00 I filed my returns with HR Block on Wisconsin ave, Chevy Chase MD. This is a "specialty office" so you pay more for your returns. I called and spoke to the person who filed for me. She assured me that she would fit me in Saturday and call back. I didnt hear back and called again today. I spoke to an incompetent unprofessional receptionist - IRIS who should be put out of her misery. She started laughing when I told her about the letter and then... More...
    (Credit Cards, Finance, Banks)
    alikitty32's Picture   alikitty32    0 Comments   Comments
  • outrageous fees



    I've used H&R Block for many years and never questioned the fee. This year when we were done and I was told the charge was over $500.00 I was very upset. The preparer told me the computer deleted my information and had to be reentered and that H&R would reimburse me. I've called many times and til no answer. Also ask for an itemized bill to see just how they are charging you. I am very unhappy with them and will not return unless they fix this problem!!!! More...
    (Credit Cards, Finance, Banks)
    nickie's Picture   nickie    0 Comments   Comments
  • DONT USE THEM



    This is the worst service ever from appointment down to the supervisor Ms. Ferguson. I called to make my appointment over the phone and one of the representatives took all my information; name, social security number and phone number telling me our appointment was schedule and to come in at the appointment time. So I get to the office and there was no appointment in system, the staff acted as if they didn't know what they were doing. So I advised the young lady at the front desk I have taxes which requires a exceptional representative and instead of giving me what I ask for she... More...
    (Credit Cards, Finance, Banks)
    Raynell's Picture   Raynell    1 Comments   Comments
  • H&R Block



    I usually e-file my taxes every year and i planned on doing them again this year so i did, then when i saw the refund cycle i got nervous do to a possible forclosure on my home. So instead of paying 14.00 to e-file myself what i had already done, I went to H & R block to get it back in 1-2 days and save my house. Now what happened is this, 417.00 preparers fee and a precentage of my return for rapid service 1-2 day return, has gotten me nowhere i do not qualify for the rapid refund, but, they could not tell me this before i spent 417 on filing something i had already done, i could... More...
    (Credit Cards, Finance, Banks)
    arather's Picture   arather    0 Comments   Comments
  • Outrageous Charges



    Last year I switched from an accountant to H & R Block to do my tax return and that of my mother. Although the charge to do the return was about the same, it was easier to get to H & R Block. This year, however, the amount I was charged for my tax return more than doubled and my mothers was $225.00 more than last year. Although my return included rental property income which was not on last year's return, I did not feel that $242.00 more for that one additional piece of work was warranted. I really felt ripped off. Worse yet, there was no difference between my... More...
    (Credit Cards, Finance, Banks)
    Wanda's Picture   Wanda    2 Comments   Comments
  • BAD SERVICE



    I wanted to file my income taxes so on my lunch break I walked to H&R block to do so. Said hi to the receptionist ask how long was the wait time. She told me 30-40 min. After waiting for 30-40min. A hispanic couple walked in and signed in and start to talk to the receptionist. The receptionist called over the tax agent and was saying something in spanish. so the two turned to me and the recptionist told me that the agent was going to see the hispanic coulple first because they did not speak english and the agent that I was waiting for spoke spanish. After the couple waited 10min. the... More...
    (Credit Cards, Finance, Banks)
    yarrie34's Picture   yarrie34    1 Comments   Comments


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