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H&R Block, Inc. Complaint - H&R Block- Unprofessional and degrading!
H&R Block, Inc. Complaint

H&R Block, Inc. Complaint

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H&R Block- Unprofessional and degrading!


I went to H&R Block last year to have my taxes completed, with the understanding that they would complete my federal return for free and my state return for a small fee. The rep completed my taxes before mentioning any fees at all. When she finished my returns, she informed me the fee would be $220!! I was baffled, and explained that there was no way I could afford the fee prior to the April 15th deadline which was only 3 days away. I left H&R Block feeling awful...how was I going to get my taxes done and taken care of now? For the next 2 weeks, the rep continued to call me several times a day harassing me about payment and at one point, even leaving me a voicemail saying if I was unable to pay the fee, "maybe you should work harder." Feeling insulted, I let it go and resolved to never return to H&R Block and advise friends and family to do the same. This year, I received a voicemail from them to pick up my info from last year. I arrived to pick up the info, and requested it. I was asked to have a seat in the waiting area with other families, including a family of a client of mine. While in the waiting area, one of the reps asked the one who was waiting on me if she had found the paperwork she was looking for, and the rep who was waiting on me responded by saying, "Yes, she cannot afford the fee so I'm removing her W-2's." Excuse me, but what happened to confidentiality and being discreet? I didn't really want the whole waiting area knowing my financial situation. Thanks a lot.


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