Warning: Memcache::get() [memcache.get]: No servers added to memcache connection in /home/measured/public_html/libs/phpcache/drivers/phpcache.driver.memcached.class.php on line 75

Warning: Memcache::get() [memcache.get]: No servers added to memcache connection in /home/measured/public_html/libs/phpcache/drivers/phpcache.driver.memcached.class.php on line 71

Warning: Memcache::add() [memcache.add]: No servers added to memcache connection in /home/measured/public_html/libs/phpcache/drivers/phpcache.driver.memcached.class.php on line 65
H&R Block, Inc. Complaint - Washington DC, Horrible service and overcharged - Income tax
H&R Block, Inc. Complaint

H&R Block, Inc. Complaint

ADVERTISEMENT

Washington DC, Horrible service and overcharged - Income tax


I am an American living in the Netherlands. I have used the 2020 K St. NW Washington DC H&R Block to file my taxes for a few years, mainly online, but recently through a tax agent in the office. I am very unhappy with the service I received from the H&R Block tax agent and office manager of the 2020 K St. NW Washington DC office, Alfred Pinkett. It has taken over 2 months to file Federal and State tax returns, and the charges totaled$435.
I filed a complaint with H&R Block on March 18, 2012. I am also dissatisfied with the duration of the complaint investigation and results of the complaint process with H&R Block. It has taken over 3 weeks to come to "resolution." Further, I have no confidence my taxes have been done correctly nor any assurance they were reviewed by anyone other than Mr. Pinkett. Most amazing still, I must continue working with Mr. Pinkett to ensure my taxes are actually filed electronically.

Every aspect of this business transaction demonstrated negligence by H&R Block - from the first 2 weeks of Mr. Pinkett becoming my tax agent to "resolution" authorized by the district manager. No reason was provided to me. Over the past 2 months, Mr. Pinkett has been unresponsive, made errors in my tax returns, and did not provide information that I requested. He yelled at me over the phone when I questioned why it took over 2 months. It has taken H&R Block complaints department almost 3 weeks to have resolution to my official complaint (filed March 18, 2012), and the only resolution was a $100 coupon that the offending agent was responsible to enter into the system on my behalf (and still has not been applied to my account). I have no idea what other actions resulted from my complaint, if any.

I have documented every step of the business between Alfred Pinkett and myself through emails. I sent all those emails to Alfred Pinkett's district manager. The emails show I gave all the required tax information to Mr. Pinkett to file my taxes in the first week of February 2012; yet my taxes have were not completed until March 18, 2012 - and not filed as of April 5, 2012 because H&R Block did not resolve the matter in a timely fashion.

H&R Block 2020 K St. NW Washington DC 20006 should be ashamed that this happened and how it was handled, both by the tax agent in charge and the resolution department.

H&R Block should refund/negate the full cost of filing my taxes.


Share This Review:



         


Is this your Business? Claim Your Business Free and reply to this customer

CONTACT THIS BUSINESS

Post a reply for this review COMMENT
WRITE to H&R Block, Inc.
SUBMIT a ticket
for H&R Block, Inc.
WATCH videos
for H&R Block, Inc.
More H&R Block, Inc. Reviews and Complaints MORE reviews and complaints
for H&R Block, Inc.

BUSINESSES REPLY HERE

Claim this company BUSINESSES: CLAIM YOUR BUSINESS NAME FREE
Respond to this review BUSINESSES: REPLY TO THIS CUSTOMER NOW
Link to MeasuredUp BUSINESSES: Free Customer Service Excellence Badge
Take the pledge BUSINESSES: Free Customer Service Pledge Badge
Upgrade Account BUSINESSES: Build your customer service online reputation


ADVERTISEMENT


Comments

login with Facebook and share your reviews

More H&R Block, Inc. reviews


Similar reviews


More

[Top]

Bookmark/Share this page

This page is under construction.
It will be up and running soon with new features to make you smile more.
Thanks,
The MeasuredUp Team